Education
Experience
Business Analyst
Harley-Davidson Financial Services, Inc.
Chicago, IL
06/2014 – Present
- Elicited stakeholder needs and solution requirements to enhance HDFS’ finance and insurance menu system & human capital management system
- Maintained HDFS’ loan origination solution’s functional requirements in HDFS’ requirements management system, to create traceability between functional requirements and test cases
- Transformed stakeholder needs template to user stories and solutions requirements template to acceptance criteria, to aid in moving the team’s focus from being development-driven to being test-driven
- Led team of business consultants and business analysts in evaluating and conducting peer reviews for the deliverables they produce, to help share best practices and cross-train across portfolios
- Used various modeling tools (workflow diagrams, functional specifications documents, wireframes, user stories, etc.) to translate business requirements enhancing JPMorgan’s receivables solution and remote check deposit solution, which helped accelerate check clearing and exception resolution, improve workflow by providing straight-through processing and offer insightful analytics to clients around the world
- Served the role of Subject Matter Expert during JPMorgan’s receivables solution’s integration with an Automatic Identification and Data Capture (AIDC) platform and took ownership of identifying the success criteria for the Proof of Concept
- Maintained SharePoint Site used by Project Managers, Business Analyst, Developers, and Testers to identify Themes, Iterations and Features (Sprint Planning) that the team was going to work on as we transitioned from a waterfall to an agile software development model
- Led continuous improvement of agile process by creating SharePoint Site to track Retrospective items, providing constructive feedback during Feature Reviews, Desk Checks, and Product Demo, and maintaining Product Backlog
- Led Daily Stand-Up (Scrum) Meeting and helped team members identify resolutions to roadblocks (while avoiding scope creep), by reaching out to internal teams, upstream/downstream partners and vendors
- Directed team of User Acceptance Testing (UAT) Analysts located onshore (Chicago) and offshore (Mumbai) who were responsible for testing JPMorgan’s lockbox solution and receivables solution
- Conducted one-on-one and large group training sessions to instruct UAT Analysts on developing their assigned deliverables (test plan writing, test scenarios & script development, HP Quality Center, status reporting, system functionality, business processes, etc.)
- Created tool to determine effort required to test new functionality and create project plan to schedule testing of new functionality and resource allocation
- Defined responsibilities and goals of newly created role of the Operations Business Analyst within the Receivables Operations group
- Conducted data analysis of JPMorgan’s lockbox solution, to justify business cases and define business requirements for new functionality, which resulted in process improvements that generated additional banking float, personnel reduction, and straight-through processing
- Elicited business requirements from our clients to translate them into functional requirements to provide them a comprehensive receivables offering using JPMorgan’s receivables solution
- Developed standard BAI, CSV, XML, Image and customized file transmissions, integrating a multitude of payment channels (Lockbox, ACH, Wire, remote check deposit solutions, etc.)
- Conducted user acceptance testing of JPMorgan’s lockbox solution
- Served the dual role of operational and functional lockbox solution’s subject matter expert during requirements-gathering sessions and design discussions on new functionality, including JPMorgan’s lockbox solution integration with an Automatic Identification and Data Capture (AIDC) platform
- Developed and executed test scenarios and scripts based on business requirements during Enterprise Release Testing
- Analyzed clients’ business requirements in legacy systems to be migrated to new lockbox platform
- Identified system gaps to meet clients’ requirements that were addressed by providing special instructions to front line associates or by requesting custom code development to technology team
Skills & Expertise
Modeling
- Acceptance Criteria
- Business Process Model and Notation (BPMN)
- Class Diagrams
- Domain Modeling Diagrams
- Entity Relationship Diagrams
- Object Diagrams
- Sequence Diagrams
- State Machine Diagrams
- Unified Modeling Language (UML)
- Use Case Diagrams
- Use Case Descriptions
- User Stories
- Workflow Diagrams
Interaction Design
- Storyboards
- Rapid Prototyping
- Wireframes
Others
- Planning Poker
- Project Life Cycle (PLC)
- Scrum
- Software Development Life Cycle (SDLC)
- User-Centered Design (UCD)
Technologie
- ASP .NET
- Balsamiq
- C#
- Confluence
- HP Quality Center
- JIRA
- Microsoft SharePoint
- Microsoft Visio
- XML
Usability Evaluation Methods
- Cognitive Walkthroughs
- Comparison Usability Studies
- Expert Evaluations
- Focus Groups
- Heuristic Evaluations
- Interviews
- Surveys
Additional Experience, Skills, & Expertise is listed in my LinkedIn profile.